COVID-19 Update

1 December 2021 – Travel restrictions and various new rules

Please click here for our summary of the latest rules

COVID-19 – UPDATE AT 19 MAY 2021

Are you looking forward to finally being able travel again, and to get back to the snowy slopes in the French Alps, or maybe you are looking forward to summer in the Alps?

Perhaps you’re not sure about whether to book your ski holiday yet for winter 2021-22, but don’t want to miss out on getting your holiday booked.

We are now taking bookings for the summer, as well as the winter season

No need to worry. You can book with us for the summer or the winter 2021/22 ski season using our revised Covid-19 booking policy, with :-

  • Flexible booking options
  • More flexibility to change your plans
  • Reduced deposit to secure your booking
  • More time to pay the balance
  • A refund guarantee
  • No amendment fees
  • Exclusive use of the chalet
  • Catered or self catered options
  • Choose how and when you want to travel
  • Garage parking for Self drivers
  • Flexible lengths of stay
  • Options for different arrival and departure days

Book your ski holiday with a reduced deposit
Secure your booking with a 20% deposit, instead of the usual 25%

The balance is normally due within 10 weeks of your arrival date, but we have reduced this to just 30 days for bookings made for stays between 1 July 2021 and 17 April 2022

Changed your mind? No problem.
We’ll give you back your deposit as a credit towards your rescheduled stay with us, for cancellations received at any time up to 30 days before arrival, and for ANY REASON.

We’ll give you a full refund of your balance if you cancel 30 days or more before your arrival date, for ANY REASON AT ALL,

If your booking has to be cancelled within 30 days of your arrival date, because it cannot go ahead due to any of the reasons stated below *, linked to the coronavirus pandemic, we will still refund your balance in full and your deposit will be converted to a credit towards you next holiday with us

Refunds will be free of fees

Deposits which are converted to a credit note towards a stay at Chalet Caro can be taken at any time (Summer or Winter) until Easter 2023, subject to availability.

* For the avoidance of any doubt, where one of the following scenarios occurs, this replaces our cancellation terms as outlined in paragraph 6 of our terms and conditions, and refunds will be made under our special Covid-19 booking policy (as above)

  • If the government in the country of origin of the party leader is advising against all but essential overseas travel to France.
  • If travel or border restrictions in France (ordered by the French government in response to COVID 19) mean that the party leader cannot reach France/our property.
  • If the French government decides on enforce a quarantine (within France) which would occur during the guest’s stay.
  • If Meribel is ordered to close for winter sports activities (i.e. if the lift system is closed).
  • If we are unable to accommodate your group in the chalet, either due to an outbreak of COVID-19 within the property, or because we have been forced to close it due the laws and regulations of the French authorities;

Please note

  • Refunds can not normally be made once a booking has already commenced.
  • The above coronavirus related restrictions must be in place at the time that your booking is due to take place
  • If you chose to cancel your holiday before the date of departure because you are concerned that these restrictions might be place then normal cancellation charges will apply, and you should consult your travel insurance company to see if this eventuality is covered by your policy with them.  Insurance claims should be taken up directly with your own travel insurance company
  • If you are unwilling to travel for any reason, or you are unable to travel due to medical reasons normal cancellation charges will apply.
  • Our Covid-19 cancellation policy does not cover the following situations, so you should consult your travel insurance to see if this would cover you under these circumstances
  • if you are unable to travel because you, a member of your group or family have Covid-19 or other illness or because you/they have been told to quarantine
  • the requirement to self-isolate on return from the holiday
  • if there are no restrictions in place and you choose not to travel

Even more flexibility.  – Last minute booking amendments

Should one/some of the members of your party be unable to travel FOR ANY REASON then we can amend the booking to accommodate alternative guests, provided that this amendment is received in writing at least 48 hours before your arrival date.

This year there will be no charge for such amendments.

We do not give a discount where only part of the chalet is occupied

Your Duties

All guests staying at, or visiting Chalet Caro will be required to show proof of having a NEGATIVE PCR test for Covid-19 within 72 hours of their arrival at the chalet. Alternatively we will be pleased to accept proof of our guests having been fully vaccinated against Covid-19, with the 2nd vaccination having been received at least 3 weeks before arrival.

We cannot accept any guest who:

  • Has tested positive for coronavirus in the 14 days prior to arrival
  • Is awaiting the results of a coronavirus test
  • Has had sustained contact with anyone who has either, tested positive in the 14 days prior to travel, or has been told to self isolate /quarantine
  • Has a high temperature, a new continuous cough or a loss of, or change in, their normal sense of taste or smell or
  • Has been in sustained contact with anyone who is experiencing such symptoms
  • For the safety of everyone please do not travel if any of the above applies to you.

We are unable to offer any form of refund if you cannot travel for any of the above reasons. You should have travel insurance to cover this.

It is your duty to ensure that all members of your party

  • comply with both the local and the national guidelines on COVID-19, for example wearing suitable face masks and “socially distancing” where and when ever recommended
  • protect you and your fellow travellers as well as others in the resort from either contracting or passing on the virus
  • Inform our resort staff immediately should there be any suspicion that a member of your party may have contracted COVID-19

We recommend that you bring with you plenty of hand sanitiser and the appropriate type of face masks that are required for the time that you are due to travel and be in resort


Chalet Caro is a privately owned and run chalet with 4 en suite bedrooms, each with their own bath/shower rooms, and the capacity for 8 people in either 4 double or 8 twin beds.

The chalet is booked on an Exclusive-Use basis, so is only available to be booked by one group at a time.

This means that you are in control of WHO you bring to the chalet, and who your share your accommodation with, up to a maximum of 8 people.  Each bedroom has its own separate washing facilities making it easier to distance your personal hygiene.

Chalet Caro is normally run as a self catered chalet, so you have the option to eat out if you wish but eating in and preparing the next days lunches are a very easy option if you prefer to do so.  There is an excellent supermarket only 2-3 minutes walk from the chalet.  In addition takeaways and meals can be delivered to the chalet should you wish it, subject to availability.

We can provide our own Private Chef, subject to availability.

We give you the flexibility not only to eat how and when you wish, but also to travel how and when you wish. 

As a privately run chalet we continue to take flexible bookings, so should guests wish to book for arrival/departure on a different day, or to stay for more than 7 nights we can accommodate and we can normally offer a discount for longer bookings, subject to availability

You make your own travel arrangements, which gives you the option to self drive, fly or travel by train on which ever days suit you best, and you can choose whichever method gives you the sort of flexibility you prefer.

We have parking for 3 cars including one in our own garage, making life a lot easier for those coming to the chalet with their own vehicles.  Something that we are anticipating more travellers will wish to do this season.


Before you travel please make sure that you are up to date with the latest travel advice and be prepared for some changes to the way that you have been used to travelling, as well as your experience in resort.

For the latest advice on travel corridors and quarantine we recommend you visit the Government advice website

You will need to be prepared for some significant changes to getting to your destination. There will be changes to your experience at the ports, airports and on-board the plane or train.

Take a look at the following websites for the latest information:

Heathrow Airport
Gatwick Airport
Manchester Airport
Glasgow Airport
Meribel Tourist Office


We endeavour to continue to follow government / scientific guidelines.  Please be aware that things can change between now and your arrival date, and as a result the details on this page can also change in order to keep up to date with what ever the latest situation is.